Frequently Asked Questions

Q: How do I create multiple accounts?

First, do you have one billing address for all locations?
If yes, simply create additional shipping locations by:

  1. Log into your account and scroll to Contact Records and click "Add New Contact"
  2. Select "Contact Type" as "Shipping" and fill out the information for the new shipping contact

You can shop for each individual location, with it's own cart. Click on "Locations" in your Account Management Portal to select the location to shop for.

Q: How do I track a package?

Q: How do I process a return?

Visit cellairisvc.com/return.php for information.

Q: Where do I find invoices?

  1. Log into your account managment portal
  2. Click "Account History" in the account menu
  3. Select the "Invoices" tab

Q: Who do I contact if I have issues with a shipment/order?

Please contact jriggione@myvoicecomm.com

Q: How do I get approved for brands that are not part of the automatic approval?

Reach out to your Cellairis team at jriggione@myvoicecomm.com and request for application on the brands you are interested in.

Q: How do I set up my net terms?

Contact Jason Riggione at jriggione@myvoicecomm.com for assistance.

Q: Can I use a credit card instead of net terms offered?

Yes, you can! Simply:

  1. Log into your account managment portal
  2. In your "Account Profile", look for "Add New Card" in the "Credit Cards on File" section

Q: When can I expect my order?

You can easily track your order by logging in and selecting the invoice you'd like to track in "Account History". Our goal is to ship your orders out of our warehouse within 24 business hours.

Q: How do I check my balance on the account?

  1. Login and view your "Account History"
  2. Select the "Invoice" tab
  3. You can check between "Paid"or "Unpaid" invoice status and the total is tallied on the bottom of the sheet.

Q: How do I add to my Favorites?

  1. When logged in, click on the Star icon in a product's description, in the Quantity box.
  2. View cellairisvc.com/favorites.php or click on "Favorites" at the top of the website or in your Account Management Portal to access your collection.